FAQ
Diamond Dogs FAQ’s:
How do I book an appointment?
If you are a returning client you can head over to our Request an Appointment section of the website, and we will get back to you with possible appointment times. Alternatively you can call us at 431-668-6500. We generally do not answer during business hours, please leave a message and we will get back you as soon as we can.
For new clients please fill out our New Client Application. We will determine if your dog is a good fit for mobile grooming and contact you when we have openings in your area.
How do I book an appointment?
If you are a returning client you can head over to our Request an Appointment section of the website, and we will get back to you with possible appointment times. Alternatively you can call us at 431-668-6500. We generally do not answer during business hours, please leave a message and we will get back you as soon as we can.
For new clients please fill out our New Client Application. We will determine if your dog is a good fit for mobile grooming and contact you when we have openings in your area.
IS THERE A MINIMUM CHARGE FOR MOBILE GROOMING?
The minimum charge is based on your dog’s weight. Please view the pricing page.
How long does a grooming appointment take?
Do I need to be there while you are grooming my dog?
Checking in or walking by while your dog is being finished adds stress and gets him excited to go home with you at that very moment. It very unsafe to try and finish grooming a “dancing dog” with sharp scissors and blades, putting your dog at a higher risk of being cut. Therefore, please allow the mobile groomer to complete the service.
For returning clients we can set up appointments to enter the house and take the dog for a grooming appointment when you are not home, please let us know if this is something you are interested in.
WHY ISN'T THE PHONE ANSWERED DURING BUSINESS HOURS?
Is your groomer certified?
Chelsey has recently completed the Canadian Canine Bather Technician CCBT1 exam, and the Canadian Canine Intermediate Stylist CCIST1 exam, and therefore holds the titles of Certified bather/dryer and Certified Pet Groomer with the CPPS (Canadian Professional Pet Stylists).
Chelsey is also certified by the Apex Academy of Professional Grooming and Animal Arts in Saskatchewan, completed in 2015.
Does your groomer know pet first aid?
Do you groom cats?
No, we do not groom cats.
Do you do nails only?
Please call us at 431-668-6500 or email us at info@diamonddogsgrooming.ca for availability.
Why can’t prices be confirmed before the groom?
What forms of payment do you accept?
We accept debit, cheque, cash & e-transfer (sorry the groomer does not carry change). If paying by e-transfer, please send to info@diamonddogsgrooming.ca or 431-668-6500.
Do you groom all breeds, including large breeds?
Currently only accepting clients 60lbs or less.
No, there are some breeds too large to groom in the mobile, these breeds include but are not limited to, St. Bernard’s, Great Pyrenees, XL Doodle’s. Please view the Price List page, it will say N/A beside the breeds we cannot groom.
Do you groom elderly dogs?
Yes, we can groom elderly dogs up to 60lbs (the groomer must be able to lift the dog). If you cannot get your elderly dog into a vehicle, then we will not be able to safely groom the dog.
Will you shave my double coated dog?
Why won’t you shave my double coated dog?
Shaving a double coat can also damage the coat and it can grow back patchy. The reason for this is that the undercoat, and guard hairs (outer coat) will now start to grow at the same time, from the same pores, and it will lead to an “explosion” of hairs all trying to come out of the pores at once.
Lastly, shaving a double coat does not reduce shedding, your dog will still shed but they will just be shorter hairs. To reduce shedding, we recommend having a de-shed treatment, which consists of de-shed shampoo & conditioner, as well as a variety of tools to remove the dead undercoat.
Can you shave my dog to the skin so it has no fur left?
Do you express dog's anal sacs?
Will you give my dog treats during the groom?
How do I prepare my pet for the grooming appointment?
- Book your professional grooming appointment well in advance. Better yet, have a yearly schedule put in place of 8 weeks or less apart.
- On grooming day, take your dog for a walk prior to the groom to relieve itself.
- Do not feed your dog immediately before the grooming appointment.
- Do not allow your dog to run outside loose, if your pet likes to escape the front door, please have him or her on a leash for our arrival.
- It is best to hand your dog to the groomer confidently, rather than make a fuss about leaving your dog. Dogs are extremely intuitive and will pick up on your anxiety, making it harder on him or her. If you worry about your pet, your pet will sense this, and grooming should be a worry-free experience for pet and owner.
- Teach your pet that biting in unacceptable, especially during grooming sessions.
- Brush your dog once or twice a week, and check it with a comb ensuring there are no tangles right to the skin.
Can you de-matt my dog?
Diamond Dogs Mobile Grooming will not de-matt an entire dog. We will de-matt small areas up to a maximum of 15 minutes, for 1$ a minute. If your dog is matted all over the best thing to do is to shave the dog and restart with a new schedule of brushing and combing at home, as well as getting your dog on a grooming schedule.
Do you tranquilize pets for grooming?
Do you have special shampoos for dogs with allergies or skin problems?
Yes. We can use hypoallergenic shampoo, neem shampoo, or medicated shampoo, or your own pet shampoo if you request it before the appointment, along with instructions.
you have something you can use for my greasy dog?
Yes! We are super excited about this product. We use Chubbs bars on greasy dogs. Degreasing and volumizing, hypo-allergenic choices, eco-friendly and organic ingredients.
DO YOU GROOM ALL BREEDS, INCLUDING LARGE BREEDS?
We may not be able to groom dogs of all sizes. Please 431-668-6500 or send us an e-mail at info@diamonddogsgrooming.ca to discuss your specific dog.
Mobile Grooming FAQ’s:
What is mobile grooming?
Mobile grooming means we come to you, and fully groom your pup in our mobile salon, outside your house.
What is mobile grooming?
Mobile grooming means we come to you, and fully groom your pup in our mobile salon, outside your house.
Do you connect to our home's water hose or electrical outlet?
Is there heat and air conditioner in the mobile salon?
Yes! The mobile is fully equipped with a furnace and an air conditioner.
Can my dog have a bath in the mobile salon?
Absolutely, all grooms come with a bath and blow dry.
What if my dog is afraid of the blow-dryer? Can you kennel dry?
Grooming FAQ’s:
At what age should I start grooming my pet?
Grooming your puppy should start at 10 weeks of age (after second vaccination), to let the pup become acquainted with the sounds of the grooming room environment, noises such as dryers, tools, and being handled all over. We offer promotions for puppies under 4 months, and puppies under 6 months.
It is very important to get your puppy used to grooming, so that the pet is not stressed when getting groomed as an adult. This can save you money in the long run. Adult dogs who are not used to grooming can become very stressed, or aggressive, and may have to be groomed at a vets office, which is costly.
At what age should I start grooming my pet?
It is very important to get your puppy used to grooming, so that the pet is not stressed when getting groomed as an adult. This can save you money in the long run. Adult dogs who are not used to grooming can become very stressed, or aggressive, and may have to be groomed at a vets office, which is costly.
Should I have my dog groomed during the winter or wont he be cold?
Wouldn’t it be best to leave my dogs matted coat until winter is over so he isn’t cold once shaved?
Can’t I just have my dog groomed twice a year?
Letting your dogs ears matt can cause hematomas. What this means is that when the ear is matted there is no blood flow, once we shave the ear the blood flows into the ear and this feels weird for the dog. As a result, the dog will shake its head over and over and the blood will pool to the bottom of the ear, causing a painful blood-filled ear. The blood will need to be removed by a vet with a syringe or by surgery. The best way to prevent this is to brush and comb your dogs ears regularly.
A dog who is groomed twice a year will likely not be used to, and comfortable with the grooming process and likely be more stressed.
How often should my dogs nails be trimmed?
Why is it important for my dog to have short nails?
My dogs nails are too long, and even when trimmed still touch the ground. What can I do?
I am afraid to cut my dogs nails, but I just trim the ends off in between, is that okay?
What if my dog bleeds from a nail trim?
Why does my dog shake when he/she realizes its grooming time?
Where can I find information I can trust on pet grooming?
Please view the pages of the Professional Pet Grooming Association of Manitoba: and the Canadian Professional Pet Stylists